Facts101 is your complete guide to Training in Interpersonal Skills, TIPS for Managing People at Work. In this book, you will learn topics such as Self-Management: Clarifying Values, Setting Goals, and Planning, Applying Emotional Intelligence, Sending Interpersonal Messages, and Listening and Reading Nonverbal Messages plus much more. With key features such as key terms, people and places, Facts101 gives you all the information you need to prepare for your next exam. Our practice tests are specific to the textbook and we have designed tools to make the most of your limited study time.