Toward Excellence is for leaders who are serious about pursuing excellence; optimising their business to be first choice to buy from, work for and invest in. Leaders who recognise the importance of building effective and continuously-improving business systems and a culture founded on sound principles, values and standards.In Toward Excellence, the authors outline a comprehensive, coherent, time-tested and field-proven approach, built over 27 years of practice. It offers:
A clear understanding of what Business Excellence means and the principles that underpin it
A comprehensive, coherent framework based on a meta-model outlining the essential building blocks of Business Excellence and the key variables and interactions. This allows leaders to see the full picture of what is required to build a culture of excellence, assess current status and identify actions that they can be confident will move them forward
A toolkit and methodology to successfully implement, sustain and scale so as to achieve enduring benefits that will continue to build over time