From the founder of the renowned Verbal Judo Institute! What you say and how you say it critically impacts the outcome of your contact with people...be it subjects on the street or officers in your agency. - Discover the linguistic structures and strategies that made Verbal Judo so popular! - Learn to apply both the art and science of using words & phrases to lead, persuade, clarify, diffuse...and generally navigate nearly any situation. - Become a solid, respected and highly effective leader! Effective Communication Makes Effective Leaders Learn... - 3 key leadership ingredients - Behavior correction skills - Real lessons from the field - How to avoid ego errors - Communication profiling - The true power of listening