Dr. Kerry Johnson is an International speaker and coach, and the bestselling author of 7 books, including, Peak Performance, and Behavioral Investing. In this audio book, he will make your telephone a profit center. Some of the skills you'll learn are:the 3 best closes to use on the phonehow to book appointmentswhat to say when someone says "I'm not interestedhow to avoid telephone taghow to get your calls returnedhow to beat "call reluctance.Includes a detailed reference guide