This short e-book provides some basic, practical tips for handling daily affairs at the sharp end of social customer service. It is designed to help you hit the ground running when your customers post on your timeline, ask awkward questions and dish out advice, feedback or abuse.It should be useful to entrepreneurs, lone community managers and members of social media teams in large corporations. The last few sections of the book offer tips on how to approach social support in a large company with a lot of activity and a dedicated support team.