Facts101 is your complete guide to Services Management , The New Paradigm in Hospitality. In this book, you will learn topics such as Quality The Core Service, Understanding Customer Needs, The Service Vision, and Modern Marketing External Service implications plus much more. With key features such as key terms, people and places, Facts101 gives you all the information you need to prepare for your next exam. Our practice tests are specific to the textbook and we have designed tools to make the most of your limited study time.