In today's ever-changing business world it can be difficult to stay up-to-date on the rules for business etiquette. Knowing the guidelines for respected and expected behavior can boost your confidence and build your reputation. In this book, the first in a series of three books in the Canadian Business Etiquette Series, leading expert Lew Bayer shares tips on introductions, first impressions, presenting yourself with polish and interacting with others in an effective, polite way.