You’ll never find a book that can provide specific solutions to every managerial problem, but you can prepare yourself by reading Management Basics A to Z. In this guidebook, a longtime manager who rose up the ranks of the Pepsi-Cola Albany Bottling Co. and other companies shares practical advice for aspiring managers, entry-level managers, and others who’ve had little or no formal training in the art of management. No matter what size company you work for, the advice and strategies in this easy-to-read reference will help you •focus on your primary responsibilities •hire and fire the right people •keep your boss happy •read financial statements •excel at customer service As a new manager, it’s critical that you avoid mistakes, exude confidence, and recognize that whoever gave you a chance to manage believes in your ability. That person made it up the corporate ladder, and you can too—and it starts with learning basic management principles, concepts, and philosophies.