A product recall can be one of the most stressful situations in today's business environment. Depending on the complexity and products involved, there could be lives at risk, tens to hundreds of millions of dollars at stake, and the company's fate at hand, requiring accurate and decisive decision-making skills. Robert Manning, who has led teams of operations, quality, and external consulting teams, will take you through the process of what happened, decisions made, and outcomes throughout the recall. These experiences and lessons learned will provide the reader with concepts, strategies, and tools that will allow them to build a solid, customizable recall prevention plan.