This book is designed for a hospitality property owners/managers who do not have the benefit of a ready-made organizational structure, branding & marketing.Have you ever asked yourself any of the questions?“How can I get more guests?” “How can I encourage my guests to return?” “How can I organize my business so I don't have to be there 24/7?” “How can I find & keep the right employees?” “How can I market so I reach my target clientele?” “How does my property compare to my competition? This book will give you the resources to help you clear common hurdles many hospitality property owners & managers face. What type of owner/manager you are: A business opportunist, a supervisor or a skilled worker.How to set a plan to achieve your goals.Why you need & how to create a hospitality property strategy.The importance of customer service along with proven tips & techniques you can use to impress your guests.How to improve your chain of service.Marketing strategies that work.The importance of social media & how to benefit.How to WOW your guests.I want to contribute to a strategic vision for every hospitality property wishing to create a happy & fulfilling experience for their customers & employees.