With a mix of practical and easy tools, Connect is your guide to navigating relationships in a complex world. This book will show you how to handle conflict effectively, flex your leadership style, handle situations when the stakes are high, improve communication at work and home and increase your confidence in any social setting. Connect uses the Resolve model to offer a structured way to achieve outcomes: Realise reality - separate facts from assumptions Establish clear boundaries - clarify your 'wants' Seek support - create your winning team Own your part - acknowledge your strengths and shortcomings Listen - improve your ability to really hear what is being said Validate and agree - allow for emotions and vulnerability Evolve - put it all together