The following text field will produce suggestions that follow it as you type.

the Cult of Customer: Create an Amazing Customer Experience that Turns Satisfied Customers into Evangeliststhe Cult of Customer: Create an Amazing Customer Experience that Turns Satisfied Customers into Evangelists
the Cult of Customer: Create an Amazing Customer Experience that Turns Satisfied Customers into Evangelists

the Cult of Customer: Create an Amazing Customer Experience that Turns Satisfied Customers into Evangelists in Bloomington, MN

Current price: $19.99
Loading Inventory...
Get it at Barnes and Noble

Size: Audiobook

Get it at Barnes and Noble
In today’s competitive business climate, you can’t just satisfy your customers. You have to be better than that, giving them experiences that they won’t forget. Author Shep Hyken has spent thirty years studying great companies and the evangelists they create.
In
The Cult of the Customer
, Hyken shows how to design a strategy that leads both customers and employees through five distinct cultural phases – from "uncertainty" to "amazement." By presenting dozens of case studies that show how great companies made this journey, Hyken identifies the critical internal and external changes that allowed them to build a
Cult of the Customer
– and shows how you can do it too.
Hyken’s message is both powerful and timely: the happier your customers and employees are, the more successful your company will be.
is your guide to creating a customer-focused culture that turns satisfied customers into customer evangelists.
Powered by Adeptmind