The 5-Star Customer Experience: Three Secrets to Providing Phenomenal Service

When you read Dr. Janne Ohtonen’s , you’ll discover the three secrets of providing a phenomenal customer experience. This fascinating guidebook helps you understand your current level of experience – and what you can do to improve and excel! Develop a Customer Experience Strategy that boosts revenue, profit, and customer satisfaction. Learn how people interact with your business, weed out frustrations and time-sinks, and increase cost efficiency. Take your strategy and plans into action and see your revenues grow, cost base decrease and customers smiling! "If you want to ensure long-term business success, then you will find Dr. Ohtonen's book invaluable--a must-read blueprint for putting the customer at the heart of your organization" (Marcos Moret, Managing Director). "An awesome read. You will find yourself inspired to approach the challenge of becoming more customer-centric in a structured and methodical way" (Anthony Pearmain, Customer Experience Consultant). "I realized how important it is that the whole company works together to achieve more customer centric approach. This is not a book to be read just by the business owners or decision makers; it is a useful book to be read by people at all organizational levels in all industries" (Jenna Heinonen, MBA). This essential business guide includes practical, how-to steps for optimizing your customer service. You’ll discover a wide variety of real-world case studies so you can benefit from the hard lessons experienced by other companies. By understanding, designing, and improving your customers’ experiences, you can see dramatic growth in your sales and revenues! It’s quick and easy – Just scroll up and click the BUY NOW WITH ONE CLICK button on the right-hand side of the screen.