Sociological Analysis of Total Quality Management

The book tracked the situation and need of TQM implementation in public sector organization in India. It has given information on various agencies constituted to provide TQM awards in India. The study pictured the employees attitude, team work culture and their perception on TQM and finally it providing information on changes taken place in work life as well as in personnel life by following the TQM principles in their workplace.The book will be helpful to know about the sociological views on TQM.