Role Play Made Easy: 25 Structured Rehearsals for Managing Problem Situations and Dealing With Difficult People / Edition 1

Written by training expert Susan El-Shamy, is a practical and highly accessible resource for planning, preparing, and implementing effective role-playing activities that are solidly grounded in proven learning techniques. offers trainers at all levels of expertise the step-by-step guidance needed to facilitate role playing activities that are appropriate for a wide variety of organizations and training situations. The book’s 25 role play activities are designed to help participants build skills, boost confidence, and increase the likelihood of behavioral change. offers many types of role-playing activities and also includes