Managing conflict is a core capability for today's leaders. In this book, Mark Rosenberg draws on his extensive experience as an executive coach and mediator to provide leaders with insights and practical tools to improve communication and master hard conversations. In this practical and easy-to-read book, you will: Deepen your self-awareness and understanding of conflict Learn a step-by-step approach to preparing for hard conversations Develop your skills and increase your confidence to manage difficult situations Work through two powerful case studies that show how the process works Learn when and how to give effective feedback Mastering Hard Conversations provides a proven, practical, structured approach to help you become a better leader by improving your communication and conflict management skills.