Managing People in the Hospitality Industry / Edition 1

Structured in six parts, this comprehensive volume is not merely concerned with the social and psychological aspects of people management, but also with the economics of labour, including: labour costs, utilisation, labour market behaviour and pay. These aspects are conjoined in the book with the skills of people management to reflect the dynamics of real-life practice. Combining theory and practice, offers a concise portrait of the industry at work and is essential reading for the hospitality managers of tomorrow.