Facts101 is your complete guide to Managing Business and Professional Communication. In this book, you will learn topics such as Managing Interpersonal Communication in the Workplace, Managing Nonverbal Communication in the Workplace, Managing Communication Conflict in the Workplace, and Managing Intercultural Communication in the Workplace plus much more. With key features such as key terms, people and places, Facts101 gives you all the information you need to prepare for your next exam. Our practice tests are specific to the textbook and we have designed tools to make the most of your limited study time.