Making It Easy for Patients to Say "YES" is for dentists and team members who want to improve case acceptance and profitability. Its focus is on influencing patients to accept complex care dentistry – cosmetic, implant, and rehabilitative care. The book takes its readers step-by-step through the new patient process from the initial telephone call through financial arrangements. Making It Easy for Patients to Say "YES" also discusses:Setting fees for complex care dentistryHow to be a more interesting communicatorThe five critical dialogues that help patients make good dental health care decisionsHow to manage patients who are not yet ready for careDiscovering patient readiness for careThe role of the dental hygienist in case acceptance of existing patientsWorking within the team approach – specialists and general dentists working togetherThis book teaches readers proven concepts that have been successfully into dental practices world-wide.