It's All Your Fault at Work!: Managing Narcissists and Other High-Conflict People

Increasingly, high-conflict people—especially narcissists and bullies—are showing up in the workplace. addresses ways of managing the behavior of high-conflict people (HCP). Based on Bill Eddy's high-conflict personality theory, the book explains how to recognize predictable patterns of behavior and illustrates with over a dozen examples the simple four-step C.A.R.S. method to calm the HCP, analyze options, respond to hostility, and set limits on extreme behavior. “ ” — , coauthor of and