It's All Your Fault at Work!: Managing Narcissists and Other High-Conflict People in Bloomington, MN

The award-winning book that gives readers a method for handling the increasingly-outrageous behavior of narcissists and high-conflict people at work.
Increasingly, high-conflict people—especially narcissists and bullies—are showing up in the workplace.
It's All Your Fault at Work!
addresses ways of managing the behavior of high-conflict people (HCP).
Based on Bill Eddy's high-conflict personality theory, the book explains how to recognize predictable patterns of behavior and illustrates with over a dozen examples the simple four-step C.A.R.S. method to calm the HCP, analyze options, respond to hostility, and set limits on extreme behavior.
“
This book belongs in every leader’s library. Although I believe there’s a pearl of good in everyone, some people’s pearl is hard to find. You may not be able to change a high conflict personality, but by using Bill Eddy’s and Georgi DiStefano’s techniques, you’ll be able to keep the focus on solutions rather than arguments.
”
—
Ken Blanchard
, coauthor of
The One Minute Manager®
and
Leading at a Higher Level