ITIL® 4 Essentials: Your essential guide for the ITIL 4 Foundation exam and beyond in Bloomington, MN

ITIL® 4 Essentials contains everything you need to know to pass the ITIL 4 Foundation Exam and more. Covering practices and concepts not addressed as part of the Foundation syllabus, it's ideal for newly qualified practitioners. It offers practical tips based on the author's extensive experience for applying service management in the real world.