INFORMATION TECHNOLOGY INFRASTRUCTURE LIBRARY FOUNDATION STUDY GUIDE: Over 500 questions and answers

ITIL (Information Technology Infrastructure Library) can now be referred to as the pace setter in IT service management. It aids organizations in all kinds of industries deliver their services in a quality and profitable way.The ITIL foundation exams will verify your skills by testing your ability to 1. Deliver maximum value to customers.2. Optimizing resources and capabilities.3.Offering services and that are useful and reliable.4. Ability to define roles clearly for each task.5. Ability to plan processes with specific goals in mind.This study guide will help you prepare for and pass the ITIL foundation exams