How to Win Customers and Keep Them for Life, Revised Edition

"An invaluable, easy-to-follow blueprint for winning, serving and keeping customers...This book is a must for any business." — , President and CEO, The Southland Corporation , one of the nation's foremost business consultants, presents a hard-hitting, action-ready rewards-and-incentives program for creating a winning sales team. This classic no-nonsense guide is completely revised and updated for today's computer-driven world. It contains everything you need to know about successful selling and—most important of all—how to win customers for life. "I've always believed that it's a mistake to separate selling, managing and service from each other. is an easy-to-follow guide for putting them together with great results." — , President, Sales Marketing Executives—Greater New York