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High Availability IT Services / Edition 1
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High Availability IT Services / Edition 1
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This book starts with the basic premise that a
is comprised of the 3Ps--products, processes, and people. Moreover, these entities and their sub-entities interlink to support the services that end users require to run and support a business. This widens the scope of any availability design far beyond hardware and software. It also increases the potential for service failure for reasons beyond just hardware and software; the concept of
outages.