"Throw away your other books dealing with Hispanics in the workplace. This book is now the definitive guide. Following Jacob's practical advice will reduce turnover, increase productivity and ensure everyone is treated with dignity and respect." --Michael L. Gooch, SPHR, Author of "Wingtips with Spurs." "Essential reading for every employer in the U.S. working with Spanish speaking employees. A couple hours reading can give you the knowledge that it took me 30 years to learn-the hard way. A must read for human resource managers." --Mark Smoky Heuston, HR Director, Dakota Provisions "Every chapter is filled with insights on how to get ahead of the curve and take a leadership position. If you don't read this book, then expect your company to miss some golden opportunities." --Willian J. Lawrence, Chairman, Bubbles Enterprises LTD. NEW 2013 material on immigration reform and its impact on employers.