Get the Grouch Out is a step-by-step guide to combating the culture of incivility permeating many workplaces today. You will find easy-to-follow activities and tips for changing your outlook, improving your professional relationships and ensuring a bright future in your chosen career.Whether it’s healthcare, education, manufacturing, customer service, sales, or anything in between, many work environments are stressful, fast paced, competitive, highly technical and constantly evolving. And, because so much is at stake, you shoulder a heavy burden of responsibility to your family, your employer, and yourself. When all of these factors combine, employees can be left feeling powerless, stressed out, depressed and even angry. People who feel powerless and angry are more likely to lash out by abusing others. That’s one reason why many work environments are plagued by hostility, gossip, bullying and unhealthy competition—leading to a widespread culture of incivility. You have enough on your plate on any given day and you do not deserve to work under these conditions—and we want to inspire you to make some changes. Civility is what your workplace needs! Get the Grouch Out shows you how to create a culture of civility in your job, your company and even your entire industry.