From Control to Drift: The Dynamics of Corporate Information Infrastructures

This book presents six in-depth case studies of large corporations-AstraZeneca, IBM, Norsk Hydro, Roche, SKF, and Statoil-which offer a rich picture of the main issues involved in information infrastructure implementation and management. Far from being a linear process, the use of the information infrastructure is in fact open-ended, in many cases out of control. Current management models and consulting advice do not seem to be able to cope with such a business landscape.