From Angry to Listening: A Communication Strategy for Getting Through to Anyone.

Have you ever tried to communicate with someone who is angry and emotional? Most people lose this communication battle. From Angry to Listening lays out a simple guide for helping a person move from anger to real listening. This clear and simple strategy can be used to navigate sensitive topics and get through to co-workers, family members, friends, teenagers and anyone else. If, at some point, you may need to communicate with someone who is emotionally upset the simple strategy in From Angry to Listening will equip you to do just that.