Extra Mile: 500 Customer Service Tips for Success: Tools to Attract, Satisfy, & Retain Even the Most Difficult Customer

The comprehensive guide to customer service for the 21st century. Even the most successful companies need their customers happy and coming back for more. Whether you're just starting your business and want to lock up great customer service procedures or you're an established company looking to revamp your customer service to answer new market needs, this is the resource for you. Unlike other guides that are brimming with irrelevant and outdated information, offers: