Developing Quality Technical Information: A Handbook for Writers and Editors / Edition 3

Direct from IBM’s own content design experts, this guide shows you how to design product interfaces and technical information that place users front and center. This edition has been fully revised to help you consistently deliver the content at the time. You’ll master today’s best practices to apply nine essential characteristics of high-quality technical information: accuracy, clarity, completeness, concreteness, organization, retrievability, style, task orientation, and visual effectiveness. Coverage Includes Whether you’re a writer, editor, information architect, user experience professional, or reviewer, this book shows you how to create great technical information, from the product design to the user interface, topics, and other media.