Coping with Difficult People: the Proven-Effective Battle Plan That Has Helped Millions Deal Troublemakers Their Lives at Home and Work in Bloomington, MN

Bosses, friends, family members, they've made  your life hell — until now! Based on fourteen years  of research and observation, Dr. Robert Bramson's  proven-effective techniques are guaranteed to help  you right the balance and take charge of your  life. Learn how to:
Stand up to anyone —  without fighting.
Blunt a sniper's  attack.
Get a clam to talk.
Cut off a  Sherman tank at the pass.
Manage  bulldozers.
Get stallers off the dime.
Move a complainer into a problem-solving  mode.
Learn the six basic steps that allow you to  cope with just about anyone. Reclaim the power  the rightfully belongs to you in any relationship!