Common Sense Customer Service: Improve Your Job Skills & Provide A Great Customer Experience

This book gives job seekers a good grounding in what is involved in delivering truly excellent customer service. It also explains how being an amazing customer service representatives benefits themselves, the customer and the company. A job seeker can be certain they have the skills required for such a position and can effectively communicate that when applying for a career in customer service. Common Sense Customer Service is a must-have book to add to any customer service training program. It's great for large or small companies as it is general enough for any industry but in-depth enough to be truly useful. Victoria Wells talks from a wealth of customer service experiences in a non-threatening style that people find easy to read and easy to absorb. This book serve as the basis of a training program, an addition to a training program and a reference guide. The Extra Chapter is targeted specifically at managers/owners and includes some valuable insights. Managers/owners will come away with a new appreciation and understanding of their role in attaining company-wide, exceptional customer service, as well as ideas on how to effectively reward, or constructively criticize, their customer service personnel.