BIFF: Quick Responses to High-Conflict People, Their Personal Attacks, Hostile Email and Social Media Meltdowns

We live in an age of rapid change and instant communication. We also live in a Culture of Blame and Disrespect, creating a need to manage our responses to high conflict people (HCPs). can be applied in any communication anywhere: in an email, a text message, on social media, or in a letter. It can be used at work, earning you respect and success. It can help you get along with difficult family members, friends, neighbors, and others anywhere in your life. was designed to protect you and your reputation by responding quickly and civilly to people who treat you rudely while being reasonable in return. A BIFF response is easy to remember, but hard to do. It takes practice! This first book in the is for anyone dealing with high conflict written communications. Complete with instructions in the four-step BIFF method, and numerous practical examples, readers will learn the intricacies of stopping the back-and-forth messages and ultimately contain the conflict. (If you need to use BIFF with a co-parent, is just for you! And is perfect for workplace communication.) This Second Edition includes a new chapter on . Anyone can use this coaching method to help someone else with a BIFF communication by asking 10 simple questions to make it even more effective. Then learn the EAR Statement™ technique in for communicating in person (verbally) in high-conflict situations or with any upset person. An EAR Statement can calm an angry or upset person in seconds!