Be Your Customer's Hero: Real-World Tips and Techniques for the Service Front Lines

Those who work on the front lines of customer service never know what new and unexpected challenges await them each day. But they do know one thing—they will be needed. But how can you prepare for the unexpected? How can customer service reps get the training and confidence required to tackle the unknown? In , internationally recognized customer service expert Adam Toporek provides the answers to preparing for the surprises awaiting the CSR. Through short, simple, actionable advice, in quick, easy-to-read chapters, this invaluable guide shows customer-facing CSRs how to: Armed with the tools and techniques in , you will have all they need to transform themselves into the heroes their customers need.