The Associate Call Center Representative Passbook® prepares you for your test by allowing you to take practice exams in the subjects you need to study. It provides hundreds of questions and answers in the areas that will likely be covered on your upcoming exam, including but not limited to : understanding written information; combining separate pieces of information to form a general conclusion; applying general rules to a specific situation; understanding the order in which things should be done; written communication, including spelling and the ability to create accurate records of information exchanged with caller; and more.